FAQ’s

At Monster-Mesh, we like to work closely with you via email or phone to help you choose the right products and materials for your brand. That’s why we don’t offer the functionality to order directly through our website. Instead, you can place your order in four simple steps:

1. Send us your brief

Outline what you want your order to look like, sending over any relevant logos and/or image files Include your delivery address, invoice address and contact details so we can process your order faster.

2. Approve your artwork

We will check the artwork you’ve designed or create your artwork for free should you need us to. We then send you proofs for you to approve.

3. Arrange payment

Once you’re happy with the proofs, you will receive a proforma to complete payment online or via BACS.

4. High-visibility for your brand

Once payment is received, your order will go into production and is typically delivered within 7 working days. If you need your order sooner, please enquire about our express delivery service.

Once you’ve approved your artwork, you’ll receive an invoice to your email with a link to pay online. You can also make payment by bank transfer which is all detailed on your invoice.

All major credit and debit cards are accepted or you can pay via bank transfer.

Unfortunately due to GDPR, we cannot accept payment over the phone.

We offer a 10% price beat guarantee on all products. Should you find a comparable product at a better price, send us proof and we will beat it by 10%. This offer is applicable on all products other than hoardings, debris netting or fence tarpaulin.

Bulk order discounts and trade prices for resellers are also available. Get in touch to find out how to become a reseller.

You can get the latest offers straight to your inbox, sign up using the form below.

Yes we can! If you don’t have any design experience or you’re not sure what you want your order to look like, we can help free of charge. Just give us a brief outline of your requirements, we’ll put you a design together and send it over for approval.

Whether we’re adjusting your artwork or creating it from scratch, we always send over a proof for you to check before going to print.

If you’ve worked with us before, we will keep your artwork and branding on file to make it super-quick to process any repeat orders. If you’d like us to remove any artwork from our system, just let us know!

Yes, we have artwork templates for a range of products including:

• Heras fence covers
• Heras gate covers
• Heras fence banners
• Crowd barrier covers
• Feather flags

Products such as banners and backdrops are custom size meaning a template isn’t possible to create. If you need any artwork support, don’t hesitate to get in touch.

If your artwork and brand files are under 10Mb in file size, you can send them to info@monster-mesh.co.uk. 

If your files are over 10Mb, send them to the email address above using WeTransfer.

When shopping Heras fence covers, crowd barrier covers or cafe barriers, you might want to use multiple designs to show different messages. Whether you want 1 or 1000 different designs, you won’t be charged any extra!

Yes, we always check artwork and let you know if there’s anything that doesn’t look quite right. We will then work with you to correct it and send proofs over before going to print.

An image viewed on screen can look very different to the finished print depending on the finished size required. Images should always be a minimum of 50 DPI at finished print size.

When it comes to sending over your images and logos, below are the best file formats to use:

• Vector file formats – PDF,SVG,EPS,AI
• Image file formats – PNG,JPG

To ensure your images and logos are printed to the highest quality, make sure your logos and text are vector files and your images are at least 50 dpi in resolution at print size.

A vector file is a digital based file that is basically a small, scalable, and editable image that can be increased to any size without losing quality or definition. Vector based files can be supplied as AI, EPS, PDF files.

DPI stands for ‘dots per inch’ – the number of little printed dots there are per inch of your image. The larger the DPI, the larger the number of dots and therefore the better print quality. We always ask for a minimum of 50 DPI at print size.

All of our products are printed in CMYK so design your artwork in this mode. For any artwork that isn’t CMYK, it will be automatically converted to CMYK which doesn’t guarantee an exact colour match.

Pantone® colours in artwork files will be automatically converted to CMYK. Any artwork with Pantone® references in the file won’t be colour matched unless requested within your quote.

It is worth noting that different print materials can produce slightly different colours compared to your design. Although this should be minimal, the slight difference can be due to different finishes, print methods, materials and temperature.

Although matching a Pantone® colour is not a guaranteed process, we will do our best to try and match your Pantone® colour reference to a print colour.

Delivery is free on orders over £250. This is applicable on all products except hoardings, which have a different delivery process.

Delivery charge on orders under £250 is typically £17.50 but it does depend on weight, volume and location. Get in touch and we’ll be happy to give you a delivery quote.

We deliver to all areas across the UK and Ireland. Additional costs may apply for Ireland deliveries so please contact us for details.

Delivery typically takes 7 working days from payment. However, there is an express delivery service should you need your order sooner. Contact us to discuss your needs and get a quote.

Custom printed debris netting has a longer delivery time, typically taking 2-3 weeks from payment.

All of our deliveries are dispatched using DPD/DHL/DX Parcel services and are on next day services. These services are usually very reliable but we cannot offer a 100% guarantee on deliveries arriving. We do offer a dedicated delivery service should your order be date critical so please give us a call to discuss.

We have an express delivery service available on request. Email info@monster-mesh.co.uk or call 01709 432001 to get more information.

Unfortunately we don’t offer a collection service. However, we will do everything we can to get your order to you in time.

We use DPD, DHL and DX parcel services, shipping all of our items on next day services.

Although we don’t currently provide tracking information, we do provide you with an estimated delivery date when placing your order.

Most of our deliveries currently go via DPD who tend to use an image as proof of delivery rather than a signature.

If you don’t think your item has arrived when it should have, please inform us straight away by emailing info@monster-mesh.co.uk or calling 01709 432001.

We will look into your order right away to find out the latest with your parcel.

If your order is in more than one box, they are sometimes separated in transit and can be delivered separately. If this happens, just give us a call and we will track and advise accordingly.

If there is damage or a discrepancy with your order, please contact our customer support team within 48 hours on 01709 432001 or email info@monster-mesh.co.uk. We will then investigate the issue and take appropriate action.