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Privacy Policy
Last updated October 8, 2025
This privacy notice for Monster Mesh Ltd (‘we’, ‘us’, or ‘our’) explains how and why we collect, store, use, and share your information (‘process’) when you use our services (‘Services’), including when you:
- Visit our website at monster-mesh.co.uk, or any linked sites
- Engage with us in other ways, such as purchasing products, attending events, or subscribing to marketing communications
Questions or concerns? Contact us at info@monster-mesh.co.uk. If you do not agree with this policy, please do not use our Services.
Summary of key points
- What information do we collect? Personal information you provide, automatically collected information (e.g., IP, device), and information from other sources.
- How we use your information: To provide and improve Services, communicate with you, prevent fraud, and send marketing communications where permitted.
- Sharing information: With service providers, our sister company Monster Print (monster-print.uk), and in business transfers.
- Your rights: Access, correction, deletion, restriction, objection, and opt-out from marketing.
- Cookies and tracking: Used for analytics and improving Services.
Table of Contents
- Information We Collect
- How We Use Your Information
- Legal Bases for Processing Personal Data
- Sharing Your Information
- Cookies and Tracking Technologies
- Data Retention
- Data Security
- Marketing and Communications / Opt-Out
- Your Rights
- Data from Minors
- Do-Not-Track Features
- Changes to this Privacy Policy
- Contact Us
- Reviewing, Updating, or Deleting Your Data
1.What information do we collect?
Personal Information You Provide
We collect personal information you voluntarily provide, such as:
- Name, business name, job title
- Email addresses, phone numbers
- Billing addresses and payment information
- Any other information you provide when contacting us, placing orders, or participating in Services
Automatically Collected Information
We collect information automatically when you use our Services, such as:
- IP address, browser type, device information, operating system
- Pages visited, actions taken, search queries
- Geolocation data where enabled
Information from Other Sources
We may supplement the above with data from:
- Public databases, marketing partners, and affiliates
- Social media profiles and third-party services
- Data providers for targeted advertising and analytics
.
2. How We Use Your Information
We use your information for purposes including:
- Delivering and managing products or Services.
- Responding to enquiries or providing support.
- Sending administrative information about Services, policies, or changes.
- Fulfilling and managing orders, payments, returns, or exchanges.
- Requesting feedback or surveys.
- Marketing communications about relevant products or services, including from our sister company, Monster Print (monster-print.uk).
- Targeted advertising and improving the user experience.
- Security, fraud prevention, and analytics.
- Legal obligations and protection of vital interests.
3. Legal Bases for Processing Personal Data
We process your personal information under one or more of the following legal bases:
- Consent: Where you have explicitly agreed to marketing or other processing.
- Performance of Contract: Necessary to provide the Services you request.
- Legitimate Interests: For relevant marketing communications, fraud prevention, analytics, or business improvements. This includes sharing marketing information with Monster Print (monster-print.uk), provided it is relevant and proportionate.
- Legal Obligations: To comply with laws, regulations, or legal proceedings.
- Vital Interests: To protect life or safety.
4. Sharing Your Information
We may share your personal information in the following situations:
Sister Company – Monster Print (monster-print.uk)
We may share your contact information with our sister company, Monster Print (monster-print.uk), for marketing purposes that are relevant to your business needs. Marketing communications from Monster Print will include a clear unsubscribe option, and they are required to process your information in compliance with this privacy policy and applicable laws.
Service Providers
We share data with vendors, consultants, and contractors performing services on our behalf, such as:
- Marketing platforms (e.g., Klaviyo)
- Analytics and advertising tools (e.g., Google Analytics, Hotjar)
- Website hosting (WordPress)
- Communication tools (e.g., Tawk.to)
These providers are contractually obligated to use your data only as instructed and protect it appropriately.
Business Transfers
If we sell or transfer our business, assets, or during a merger, your personal information may be shared as part of that process.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Enhance your experience
- Track website usage
- Deliver relevant marketing and analytics
You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are blocked.
6. Data Retention
We keep personal information only as long as necessary to provide Services, comply with legal obligations, or support legitimate business interests. Once no longer needed, data is deleted or anonymised.
7. Data Security
We implement organizational and technical measures to protect your data. No system is 100% secure; you use our services at your own risk.
8. Marketing and Communications / Opt-Out
We may use your information to send marketing communications about our products and services, including from our sister company, Monster Print (monster-print.uk), where relevant to your business.
You may opt out at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at info@monster-mesh.co.uk
Opting out does not affect necessary communications about Services, orders, or legal obligations.
9. Your Rights
Depending on your location, you may have rights to:
- Access or request a copy of your personal information
- Request correction, deletion, or restriction of processing
- Object to processing, including marketing
- Withdraw consent at any time
- Data portability (where applicable)
Requests can be submitted to info@monster-mesh.co.uk.
If you are in the EEA, UK, or Switzerland, you also have the right to complain to your local data protection authority.
10. Data from Minors
We do not knowingly collect data from or market to individuals under 18.
11. Do-Not-Track Features
We do not currently respond to Do-Not-Track browser signals.
12. Changes to this Privacy Policy
We may update this policy to reflect changes in laws or practices. The effective date will be updated, and material changes may be communicated directly or posted on our website.
13. Contact Us
Data Protection Officer (DPO): Mark McLennan
- Email: info@monster-mesh.co.uk
- Phone: 01709 432001
- Address: Moorgate Crofts Business Centre, South Grove, Rotherham, South Yorkshire S60 2DH, United Kingdom
14. HReviewing, Updating, or Deleting Your Data
You may request access, correction, or deletion of your personal information by emailing info@monster-mesh.co.uk.
